Customer Monitoring

PLEASE NOTE: Some members may not be able to access the self-service portal due to maintenance. If you need to make any changes or require information on your account please  contact us.

Browse our FAQs by category below. Got your own question? Head to our Contact Us page.

You can search for your member number using the handy tool on our website, you’ll just need to provide 4 pieces of information to start the search – your surname, first initial of your given name, date of birth and postcode (as recorded on your smartMonday membership). Click here to use the tool.
We have a form you can provide to your new employer that provides all of the details in relation to your smartMonday membership. You can find the ‘Choice of Fund’ form by logging in to your personalised member homepage and navigating to the Resource Hub.
Fund Name: Aon Master Trust
Fund ABN: 68964712340
The Unique Superannuation Identifier (USI) depends on which part of smartMonday you are in:
  • smartMonday PRIME: 68964712340001
  • smartMonday DIRECT: 68964712340002
  • smartMonday PENSION: 68964712340010
  • smartMonday PRIME Aon Group: 68964712340004 (Aon employees only)
  • smartMonday PRIME TESF (formerly The Executive Superannuation Fund): 68964712340010
  • smartMonday PRIME TESF (formerly ASC Superannuation Plan): 68964712340011
  • smartMonday PRIME TESF (formerly Valvoline Australia Superannuation Plan): 68964712340012
  • smartMonday PRIME TESF (formerly Jasco Pty Ltd Superannuation Plan): 68964712340013
  • smartMonday PRIME TESF (formerly Esselte Australian Superannuation Plan): 68964712340014
  • smartMonday PRIME Enterprise (formerly Enterprise Plan): 68964712340015
Yes. The Government sets annual caps on the amount of concessional and non-concessional contributions that can go into your super each financial year. All contributions into your super count towards the caps and there are tax consequences if you exceed them.

There are further restrictions if you have more than $1.6 million in super.
Yes. The Government has set a limit of $1.6 million on your total superannuation balance (this includes money you have in super accounts, transition-to-retirement pension accounts, and retirement pension accounts). If your balance is more than $1.6 million on 30 June in a given year, the Government won’t allow any further non-concessional contributions into your super.
If you're aged 65-74 and want to add to your super, you need to be in gainful (paid) work for at least 40 hours in a period of no more than 30 consecutive days in the financial year the contributions are made. Contributions must cease once you reach age 75.
Depending on income levels and the amount of money going into your super, you may qualify for a tax offset or super contribution from the Government. You don't even need to apply – the Australian Taxation Office will work it out from your tax return and make any payment you're eligible for.  
 
  • Low-income superannuation tax offset
If you earn less than $37,000 in a year, you qualify for a Government refund of up to $500 on the 15% tax paid on before-tax contributions that you or your employer make to your super. The Government contributes the refund directly to your super.  
  • Spouse contribution offset
If your spouse is not working or earns less than $40,000 a year and you make after-tax contributions to their super, you will receive a tax offset of 18 cents for each $1 you contribute. The maximum offset is $540 for contributions of $3,000 if your spouse’s income is $37,000 or less. The offset reduces for spouse income above $37,000 a year and cuts out for income above $40,000. See our Spouse contribution factsheet for more information.

See our Spouse contribution factsheet for more information.
 
  • Government co-contributions
Each year, the Government's co-contribution scheme could mean up to $500 extra towards your retirement nest egg. If your total income is less than $52,697 (in the 2018/19 financial year) and you make after-tax contributions to your super, the Government will boost your super with a co-contribution of 50 cents for every $1 of those contributions up to a maximum co-contribution of $500.
Yes – as of 1 July 2017. This deduction was previously available only to the self-employed, but now everyone under age 75 (including people aged 65–74 if they're eligible – see Question 7) can claim a tax deduction on their after-tax contributions. Those contributions are then taxed at 15% and count towards the $25,000 annual concessional contributions cap.
 
TIP – if you plan on claiming a tax deduction, you’ll need to give us notice of your intention before you lodge your income tax return by completing the relevant form.
You can choose to invest your superannuation or pension from our menu of investment options including pre-mixed, sector and our default option MySuper. You have the flexibility to mix and match between these options to customise your super just for you.
We have a number of investment factsheets within the forms and factsheets area of the website to learn more about how we invest your money and the risks involved.
You have your own set of circumstances, goals and preferences. That’s why we offer an extensive menu of investment options – so you can fine-tune your investments to suit the one and only you. If you have a superannuation account with us, you can call 1300 262 241 to speak to one of our smartCoaches, who can provide you with advice on selecting the right investment option. There are no additional charges for using this service.
It’s quick and easy to change your investments by logging into your account and selecting the investments you’d like to invest in. Alternatively, you can complete the relevant investment switching form found in the Resource Hub of your personalised member homepage.
If you make a new investment choice, it will generally be completed within five business days.
Visit your personalised member homepage to view the performance of your investments, or select Investment Returns from the useful links of the ‘Investments’ page of the website.
There are no fees for changing your investment options, and you can change them as often as you like!
The level of fees depends on the investments you choose. You can find out more about the costs in the Investments section of the website.
At smartMonday we’ve got you covered with our range of insurance options including Death insurance (payable if you die, or earlier in the event of terminal illness), Total and permanent disablement (TPD) insurance (Payable if an injury or illness prevents you ever being able to work again) and Income protection insurance (payable as monthly income for a set period if an injury or illness prevents you from working).
Simply log in and check your personalised member homepage to see what cover you have.
  • Insurance through super is usually cheaper than insurance outside super
  • Insurance is generally worldwide, 24 hours a day
  • Members may be able to get extra insurance without medical evidence upon certain ‘life events’. Check the relevant Insurance Reference Guide in the Resource Hub of your personalised member homepage or contact us for further information.
We understand that everyone is different, so we provide a range of flexible options to suit your needs. You can apply to increase, reduce, or transfer your insurance cover by completing the relevant form from the Resource Hub of your personalised member homepage. Contact us if you are unsure of the options available to you.
It’s important to review your insurance needs when you join – and also every few years or when any major event occurs that might affect the level of cover you need. Your smartMonday membership entitles you to advice about your insurance at no extra cost, so go ahead and call a smartCoach on 1300 262 241 or email smartcoach@smartmonday.com.au .
The cost of insurance varies depending on the type of cover you’d like, the work you do, your, age the type of account you have and your gender. You can call us to obtain a quote or use the relevant Product Disclosure Statement to crunch the numbers.
We’re here to help make the claims process as easy as possible. In the event of a claim, you or the beneficiaries you’ve nominated, can call our team and we’ll get it under way for you – with care and compassion.
Super funds typically offer two types of pension:
  • Transition to retirement pension (TRP) - If you’d like to cut back on work and start easing into retirement, you can use part or all of your super to buy a TRP. This will offer you lifestyle flexibility and a regular income before you retire completely.
  • Retirement pension - When you retire completely or meet what's known as a condition of release, a retirement pension will provide you with regular income.
You can start a Transition to retirement pension (TRP) when you reach your preservation age, which is based on when you were born. Check the preservation table on the accessing your super page.

You can start a retirement pension if you:
  • have reached your preservation age and are permanently retired, or
  • meet a condition of release, which means you:
  • leave an employment arrangement at or after age 60, or
  • are age 65 or older, or
  • are permanently incapacitated or terminally ill.
Your income payments are tax-free once you reach age 60. You do pay tax on them before age 60, but you may be eligible for a tax offset of up to 15% on any taxable amount.
 
If you have a retirement pension, investment earnings on assets in your account are tax-free. If you have a TRP, earnings are taxed at up to 15%.
Yes, Government limits do apply. You must take at least 4% of your account balance as income each year (more if you're age 65 or older). If you have a TRP, you can take up to 10% of your account balance as income. There's no maximum limit on how much income you can take from a retirement pension.
If you have a retirement pension, you can withdraw part or all of your account at any time. If you have a TRP, you generally can’t withdraw lump sums.
Yes. With smartMonday you can choose monthly, quarterly, half-yearly or yearly income payments. However, you must make at least one annual withdrawal from your pension account.
Your income payments will continue as long as there's enough money in your pension account, and that depends on a number of factors. The pension calculator on the Government's MoneySmart website can help you work out how long your pension might last.
Yes, smartMonday PENSION offers a range of investment options, and you can mix and match to create a customised portfolio that suits your investor personality and needs. For more information, see the Investments section in the PENSION Product Disclosure Statement.
When you set up your pension account, you can nominate your spouse to receive the death benefit as a continuing income stream, known as a reversionary beneficiary.