Service update: Our member service and coach teams’ operating hours will be a little different over the holiday season. Please see our Contact Us page for details.

Contact Us

Get in touch and let us know how we can help.

See our FAQ page for answers to general questions.

Holiday season changes to operating hours

Our Member Service team’s operating hours over the holiday season are:
Monday 23 December - 8.30am - 5pm
Tuesday 24 December - 8.30am - 4pm
Wednesday 25 December Public holiday - Closed
Thursday 26 December Public holiday - Closed
Friday 27 December - 8.30am - 5pm
Monday 30 December - 8.30am - 5pm
Tuesday 31 December - 8.30am - 4pm
Wednesday 1 January Public holiday - Closed
All hours are AEDT.

Our Coach team will be unavailable from Monday 23 December to Wednesday 1 January (inclusive).

Both teams will return to normal operating hours from Thursday 2 January.

Members

smartMonday PRIME (including previous DIRECT members)
smartMonday PRIME TESF
smartMonday PRIME (Previously PRIME Enterprise)
smartMonday PENSION

ph. 1300 614 644
(+61 2 5950 5055 from outside Australia)
8.30am – 5.00pm AEST/AEDT weekdays
email: enquiry@smartmonday.com.au 
GPO Box 1202, Brisbane QLD 4001


smartMonday Group Insurance

ph. 1800 861 856
(+61 3 8591 1706 from outside Australia)
9am – 5pm AEST/AEDT weekdays
email: smartmonday@iasas.com.au 
Po Box 1305, South Melbourne VIC 3205



smartCoach advice enquiries
  1300 COACH 1 (1300 262 241)

smartcoach@smartmonday.com.au

Live Chat
9.00am – 5.00pm AEST/AEDT weekdays

Media enquiries