IMPORTANT | We are making updates to improve your member experience. Some services will be impacted from 23 March to 22 April.  Find out more here.

  • take reasonable steps to protect your information.
  • comply with the notification requirements of the Act if we are aware of your information being lost or compromised.
  • never sell your information to a third party.
  • use information we collect from you and from other sources to provide services to you and to improve how we operate and provide those services.

  • administration, sponsor and promotional activities on behalf of superannuation funds;
  • financial product advice to superannuation fund members; and
  • investment management and consulting activities on behalf of institutional clients

3.1 What is personal information?

3.2 Why do we collect, hold and use your personal information?

  • identify and interact with you;
  • open and administer your super and retirement accounts, including any insurance entitlements, and keep you informed about your accounts and entitlements and opportunities available to you as a member;
  • assess your eligibility for products and services (including insurance) and events;
  • help you combine your super accounts and check if you have lost super (when you ask us to);
  • provide advice and other services to you;
  • help improve our products and services;
  • manage and resolve complaints;
  • conduct market or customer satisfaction research;
  • develop, establish and administer alliances and other arrangements with other organisations in relation to the promotion, administration and use of our respective products and services;
  • comply with any legal requirements, including any purpose authorised or required by an Australian law, court or tribunal; or
  • for any other purpose for which you give your consent.

3.3 What type of information can we collect from you?

  • name
  • contact details
  • date of birth
  • gender
  • tax file number (TFN)
  • bank account details
  • Technical and usage eg IP address, cookies (when you use our website)
  • Health information eg if you apply for insurance cover, or for the purpose of assessing an entitlement;
  • Photographic identity documents for customer identification; and
  • information about your criminal convictions, political affiliation, membership of professional or trade associations and sexual preferences.

3.4 What happens if you don’t provide us with your information, or provide incomplete or inaccurate information?

3.5 How do we collect your information?

3.6 How do we notify you and obtain your consent?

3.7 Modifying your consent and opting-out of marketing

3.8 How do we deal with unsolicited information?

4.1 Using your personal information

  • provide the information, products or services you requested;
  • determine your eligibility and process applications for products and services you have requested;
  • provide information and services you requested;
  • understand and assess your ongoing needs, and to offer products and services to meet those needs;
  • administer insurance and benefit payment claims;
  • monitor and train;
  • develop new services;
  • manage a complaint;
  • comply with our legal obligations; and
  • market products and services.

4.2 Disclosing your personal information

  • with any third party on specific matters if you have expressly consented to the disclosure;
  • our Authorised Representatives;
  • to your beneficiaries or dependents in the event of your death;
  • with service providers/third parties that we need to deal with for the purposes described in section 3.2 including: superannuation administrators, insurers, your employer, identity verification agencies, mail houses, auditors, actuaries and lawyers, web hosting companies, web and application developers, other superannuation funds and administrators if you transfer your investment to another fund, and external IT service providers, infrastructure and other third parties where required by law.
  • Law enforcement and fraud prevention agencies (for example the police) that may require disclosure on legal grounds.

4.3 Overseas disclosure of your personal information

4.4 Holding and retaining your personal information

5.1 How can I access and correct my information?

  • if you have created a profile or an account on our website, you can update your information once you log in;
  • contact our Privacy Officer (privacy@futuregroup.com.au).

5.2 Resolving privacy issues

6.1 Website cookies

6.2 Web beacons

6.3 Remarketing

6.4 Links to other websites

6.5 Social media applications

  • Go to "Tools" in the menu bar and then click on "Internet Options"
  • Click on "Privacy" Tab on top
  • Move the slider up to the "Block all the Cookies" setting
  • Go to "Tools" in the menu bar
  • Click on "Options"
  • Click on "Privacy Tab"
  • Disable the box that says "Tell websites I do not want to be tracked"
  • Go to "Tools Menu"
  • Click on "Settings"
  • Click on "Advanced Settings"
  • Click on "Privacy/Content Settings"
  • "Cookies" should be selected. Once done select "Block third party cookies and site data"
  • Choose Safari > Preferences and click "Security."
  • In the "Accept Cookies" section, specify if and when Safari should accept cookies from websites. To see an explanation of the options, click the Help button (looks like a question mark). If you have set Safari to block cookies, you may need to temporarily accept cookies to open a page. Repeat the above steps, selecting Always. When you're done with the page, turn off cookies again and remove the page's cookies.